Hotel School Research on Bigger Tips

Thursday May 20, 2004 Category: Research Permanent Link

Smiling, “touching customers briefly on the arm or shoulder,” and drawing a smiley face on the check. These are among the fouteen bits of advice provided by Cornell Professor Mike Lynn and the Center for Hospitality Research in the report Increasing Servers’ Tips: What Managers Can Do and Why They Should Do It. View the complete press report here.